When he tried them on.well there was just no way he could get his foot in. He loved the boots when he opened the box but as soon as he looked more closely he said, "these look like they are very narrow" and thought they sent him the wrong size. He wears 12.5 to 13 medium in all of his other boots. I Purchased the Steve Madden Dey Boots from for my husband a few weeks ago. It amazes me how lack of employee's attention and problem solving skills could hurt such a nice brand. Makes me think twice about considering SM again. This has been the worse and most time consuming experience I have ever had since I have been a fan of SM shoes. She was able to locate a pair for me at Pentagon Mall, so drove there and finally got them. I asked then if she could check with other stores (she never offered) because at this point I was walking in the city with socks. I have been looking for a shoe with this characteristics for a while and was very happy to see that SM had them, yet seemed like the store employee (even-thought she sells shoes) did not understand that. When I get to the store the person says that they did not have the pair size and that they must have given the other pair to another customer.Īt this point, I have no shoes, wasted an hour of office hours and was not offered any solutions other than " why don't you get a different kind of shoe?". So went to the same store in the morning (first because I wanted to make sure that they could be sold again as I only had them on for about 1 hour and it was a car ride from home to my office). I trusted that they could do a simple task such as putting the right size pair in the box along with the size 11 that I chose. Upon comparing the shoe sizes I noticed that the right side shoe was size 12, which was a different size that the left one which was the only one I tried on at the store. This morning I put them on for the first time and when I got to my office I noticed that the right side was "loser" than the left side. On Wednesday Feb 15th, I purchased a pair of Krammer's boots at the Georgetown location in Washington D.C. I am not looking for any kind of apologies, or any special discount or treatment, I would just like for you to take costumer service seriously. I will return the shoes at the nearest store I find, I travel around and outside the country very often and I don't have time to ship them back. As a shoe fanatic I believe that the main and most important reason why I spend so much money in shoes is because I like them to look clean, nice, flawless and like NEW all the time. I think it might have been one of the shoes on display, and I understand you are trying to make a sale, BUT as a costumer, even if it was a store purchase I will never spend my money on something use nor with visible signs that it has been worn. The inside of one of the shoes is MORE than DIRTY, it looks nasty and unacceptable. They look dirty, and you can clearly see it in the pictures attached. From the moment I opened the box, I noticed the shoe box was missing the lid, when I took out one of the shoes I noticed the dirty soles, and clear signs they have been worn and used several times. However, I had never received an order in such bad and unacceptable conditions like the one I received Wednesday night. I have been a costumer of Steve Madden since I can remember, I have always believed and liked the quality and designs of the brand, and I have made countless purchases online and in store. I received my order on Wednesday and I am pretty sure you also received some kind of info showing proof of when my order was delivered. I can provide pictures of the quality issues mentioned if needed. I was disappointed by this but whats even worse is now the rubber sole of the shoe is completely detaching from the shoe! I think its unacceptable for them to be doing this after less than a few months considering they are mostly worn indoors and not outside of their intended purpose as a fashion sneaker. Unfortunately I noticed within a few weeks the leather edge had began to crack and wear away. It looks as if i have owned them for years, but the bottom of the shoe still looks new.Ī few weeks prior to this purchase i bought the ECENTRIC-Q sneaker in black, which i was in love with. I bought the DONDDI-M sandal last month for a vacation and after wearing them ONE time the leather of the strap across the toes has faded in colour and looks terrible. I have been a long time buyer of steve madden products, especially footwear and my recent experiences with the quality has left me extremely disappointed and regretful of my purchases.
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